FREQUENTLY ASKED QUESTIONS
When can I expect my custom furniture piece to arrive?
Most of our custom pieces are ready for delivery 6-8 weeks after we receive your initial deposit. There are situations where we move up a delivery date upon request if our schedule allows. Depending on the level of customization in your specific piece, the timeline may be longer, but that would be discussed and agreed upon before you place a deposit. (An example would be a custom slab that needs to cure prior to fabrication). We also offer a “move-up” price for urgent situations.
What is your process for a piece of custom furniture?
The T1F process is designed to be simple, easy, and collaborative.
• The first step is for you to share with us your vision for the piece such as inspiration pics of similar items, measurements, colors, and textures of the space and rooms around the piece, and your budget range for the piece.
• The second step is that we’ll provide you with some basic concepts of what we envision for the piece such as general sizing, materials choices, sample pictures, etc. along with an estimated budget for your project.
• The third step is for you to provide a deposit (typically 60% of the estimated budget) so that we can reserve time in our fabrication queue as well as dial in the exact design of the piece. During this phase, we’ll work with you from concept to final design, provide you with 3D renderings of the piece, and materials samples if needed. Once collaboration is completed, we’ll lock in the final pricing (if any design changes occurred) and move into fabrication.
• Once fabrication and curing is completed, we’ll receive your final payment at the time of delivery or pickup from our shop in Palmer Lake, CO.
How will my residential installation project work?
Seamlessly, of course! Our goal is that each of our environment builds or installations is a joy during the process as well as when we’re completed. We work extremely hard to collaborate with all parties – architect, builder, designer, and other trades – so that all of our work (which typically happens toward the end of a build) complements the project schedule and doesn’t slow anything down. Much like our design process answered above, our installation / environment build process is also highly collaborative. Depending on the complexity of the environment, this type of project may involve site visits during framing, collaboration with the builder and multiple trades on site, and potentially multiple install visits from T1F. (For example, during a typical fireplace build-out, we might be on site briefly during framing to locate our hidden fastening system, and then again after paint and flooring to install the hearth, and then again during final trim to install cladding and the mantel.)
Can I be involved in the design process for my custom furniture?
Absolutely! You can be involved as much or as little as you’d like! The vast majority of our clients are heavily involved in helping us understand what they are looking for during the initial part of the design process, and then mostly just enjoying the product during the later phases of the build process.
Do you deliver?
Yes. We hand crate and deliver anywhere in the world – at any level. So whether you need a shipment overseas to a holding warehouse or a white-glove delivery and installation to Manhattan, we will take care of that for you. Or if you’re local and you want to, come pick up your item from our shop in Palmer Lake – we’d love to meet you in person!
How heavy will my table be?
Pretty heavy! You probably already know that we only use real wood in all of our products, so if you have ordered one of our custom dining tables, it’ll often be 2-3 times heavier than what you’d expect from a typical furniture store. If we are shipping the item to you without white glove delivery, we typically crate and ship with the table in multiple parts, with directions, that will be pretty simple to carry with a couple people and install with a drill/driver.
How do our customers care for their valuable product?
Most of our wood finishes only require cleaning with a soft cloth and warm water. Depending on other finishes and steel patina’s, we will provide direction on the best way to care for your products.
Do we have a warranty?
T1F offers a full materials and labor warranty for 1-year from the date of delivery.